Use cases
Problems a policy check solves before they reach a customer.
Each example shows the rule, the evidence to send, and what to do with allow, review, or deny. They work with or without AI in your process.
How to stop a chatbot from inventing prices and discounts
Check every chatbot reply against your real price list and discount rules before the customer sees it. Block made-up codes and send custom discounts to a sales rep.
Prevent chatbots from promising unauthorized refunds
Check support bot replies and refund operations against your refund policy. Allow eligible refunds, block promises outside policy, and route unclear cases to a person.
Check AI-written emails and customer replies before they’re sent
Evaluate each outgoing email against your rules before your email tool sends it. Send safe emails automatically and hold only the risky ones for approval.
Automated marketplace listing moderation with your own rules
Moderate marketplace listings against your rulebook: prohibited items, off-platform payments, contact details, and items that need a verified seller. Accept, reject, or queue for review.
Automatically moderate community posts for spam and self-promotion
Moderate community posts with rules that understand context: self-promotion by channel, promotion disguised as questions, and off-topic posts. Publish, hide, or send to moderators.
Check messages for customer data before they’re sent
Check outgoing messages for other customers’ personal data, or for details shared with someone who only claims to be entitled to them, before they leave your system.
Check content against brand guidelines and editorial policies automatically
Check marketing copy, blog posts, and product pages against your brand and editorial guidelines before publishing: implied guarantees, unsupported claims, and indirect competitor comparisons.
Automate policy exception review: approve the routine, escalate the rest
Evaluate expense claims, refund exceptions, and discount requests against your written policy. Approve routine cases automatically and route real exceptions to the right approver.
Have a rule that isn’t here?
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